Finally broadband appears to have come down my road. All my neighbours around me have been able to to sign up for it through a range of different providers. When I tried to sign up with Perlico they told me that they couldnt provide broadband as the line needed to be upgraded and I needed to contact Eircom. Our house is new and our line was only connected about 6 months ago - although strangely, the first 3 digits of our telephone number is different to those of our neighbours. I thought that ability to get broadband was dependent upon exchange capability rather than individual lines. Has anybody come across this problem before, and if so, was it possible to resolve with with eircom?
Not quite correct chris ... phone line upgrade means you are most likely too far from the exchange, or your line is ok for voice but not for b/b or (more likely) served via "carrier" line which does not support b/b. It certainly does not mean you apply for another line which will probably not support b/b eitherphone line upgrade means you need a new line installed which can take bb, this normally costs €120.00, but I think I seen somewhere they are installing them for free
Thanks to all for the responses.
This is really my only chance of getting BB as I doubt mobile BB will work in the house when our mobile phones dont work (we think that it is down to the insulation - cavity pumped with beads and walls lined with foil-backed insulation).
When you talk of a line test, does that physically involve someone coming out and testing the line? When we tried to sign up with Perlico, they simply told us over the phone there and then.
The houses either side of us have BB so I dont think it should be anything to do with distance from the exchange. We had a few problems with the phone service itself after it was installed - Eircom finally sorted that but I wonder whether their fix has caused us further problems. Strangely, A neighbour who got a phone connected a few months before us was told that theirs was the last line available in our area - I dont know what that means but strange that we have a different format number to our neigbours.
Sounds like a call to an eircom manager is the way to go. I paid the same fee for connection to eircom as everybody else so not happy to end up with a sub-standard line as a result.
Did the line pass when tested. I got a different answer everytime I rang. I got the opportunity to stand lookingj over the shoulder of someone in when they tested my line. They got an error and couldn't find anyone who knew what it meant. Last time they said I could get half a meg only.
Basically a carrier line is a line thats split between a few houses its ok for voice calls but not for data transfer like bb and in some cases even dial up wont work on them.also if your going to complain to eircom write to them as well as phone them and alwasy get a referecne number from them for your complaint as they do like to mess you about a lot.PMCF, can I ask what a carrier line is and how does it differ from normal line?
Thanks
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