If you can avoid using letting agents,do....... they are overpriced for what they offer. I used them in the past but they were ripping me off,eg..when heating went in apt the tennant rang agent and they sent out their own "plummer",if thats what you.d call him! I wasnt contacted at all about the problem,and im handing enough regarding heating. its only when i was told that a major overhall of heating system was needed and i already owe over 100 euro that i went out to them and realised that the boiler needed to be bleed,had it done in 2 mins. my letting agent also charged 5 euro to change a light bulb!!!!granted the tenant shouldnt have rang them to tell them a light bulb went,she did. i told the letting agent to you know what,and havent looked back. do it yourself,you might get 1 or2 calls a year,you will save money.