Hi All
I just have a query on my next move on a situation that Im in at the moment. I want to make a complaint/legal action if nessesary to an online travel website that caused me some serious grief with an flight I booked.
Details of situation are below . I would appreciate anyone's advise on this :
Booked a flight to malta on 4th June online. I will add this was an emergency flight booking for same day flight (ie I booked this at 11am in the morning to fly at 5pm that day)
I got a Travel Confrimation email which stated E-Ticket and to present at the airport for boarding pass
Got to the airport and they had no record of my E-Ticket
Called the Credit Card Company and they had taken the money from my account.
I couldnt afford to booked another flight (orginal cost me 450Euro) so rang the online website and they said there was a problem with the transaction even through i recieved the confrimation? They suggested to book again but I wasnt in a position to do so just incase i was double charged for the flight.
Missed the flight.
Roughly 5 days later the 450euro transaction fell off my credit card.
Rang to complain to website and was told to send an email. So sent an email and it took them until last week to answer me after numerous emails and phone calls to them.
They said that it takes 24hours to complete a transaction so that is why I couldnt board the flight as it hadnt been 24hours since booking.
Why then was the money taken from my account and a E-Ticket issued to me which clearly stated on it that this was to be presented to recieve your boarding pass?
Ive feel very let down and I had to do a lot of chasing over the last 2 months to just recieve a "copy and pasted" generic response to my query.
I would like to take this further but would like to see some opinions to weather i have a case or not , as Ive already wasted alot of time with this company.
thanks
Gary
I just have a query on my next move on a situation that Im in at the moment. I want to make a complaint/legal action if nessesary to an online travel website that caused me some serious grief with an flight I booked.
Details of situation are below . I would appreciate anyone's advise on this :
Booked a flight to malta on 4th June online. I will add this was an emergency flight booking for same day flight (ie I booked this at 11am in the morning to fly at 5pm that day)
I got a Travel Confrimation email which stated E-Ticket and to present at the airport for boarding pass
Got to the airport and they had no record of my E-Ticket
Called the Credit Card Company and they had taken the money from my account.
I couldnt afford to booked another flight (orginal cost me 450Euro) so rang the online website and they said there was a problem with the transaction even through i recieved the confrimation? They suggested to book again but I wasnt in a position to do so just incase i was double charged for the flight.
Missed the flight.
Roughly 5 days later the 450euro transaction fell off my credit card.
Rang to complain to website and was told to send an email. So sent an email and it took them until last week to answer me after numerous emails and phone calls to them.
They said that it takes 24hours to complete a transaction so that is why I couldnt board the flight as it hadnt been 24hours since booking.
Why then was the money taken from my account and a E-Ticket issued to me which clearly stated on it that this was to be presented to recieve your boarding pass?
Ive feel very let down and I had to do a lot of chasing over the last 2 months to just recieve a "copy and pasted" generic response to my query.
I would like to take this further but would like to see some opinions to weather i have a case or not , as Ive already wasted alot of time with this company.
thanks
Gary