Hi All
About 12 days rain started to pour into my hallway through the ceiling. I live in a bungalow and the rain was coming in through a leak in the roof. I rang the Insurance company and a Roofer who carried out a temporary repair on the roof. The lead in the Valleys of the roof was damaged.
The leak is directly over our main fuse box and alarm system, both of which are presently covered by plastic bags! Even though I rang the insurance company on the day it happened, 12 days ago, they are only sending an Assessor out on Thrusday. They have said that if the leaking lead is down to anything other than Storm Damage that I am not covered. They have also said that there have been no storms lately, so I feel they are going to put it down to bad workmanship on the roof (the house is only 13 years old)
I have stressed the importance of getting the repairs done urgently as the water was pouring into the fuse box..They have said to get it done, but if the roof is not covered under my insurance then the subsequent water damage, to the ceiling, walls, fuse box and alarm box will also not be covered!!
I am just left wondering why I pay house insurance if nothing is covered. Can anybody tell me if this is normal practice for them to not cover anything, even the internal damage?
A very disillusioned
tina