How would the customer know what sort of pressure the accountant is under?.
As a customer of this accountant for the last 6 years, there's never been a problem before and September is when I always hand my figures in. However, I take your point that it's a busy time for accountants but if you can't cope with the work maybe let the customer know. A bit of communication instead of unhappy customers.The dogs on the street know that, in fairness.
As a customer of this accountant for the last 6 years, there's never been a problem before and September is when I always hand my figures in. However, I take your point that it's a busy time for accountants but if you can't cope with the work maybe let the customer know. A bit of communication instead of unhappy customers.
I certainly wouldn't know it, but then I don't use an accountant. Even for someone who does, it seems unreasonable to expect them to know how busy the accountant is. Would they be expected to know, for example, that September 1st is ok, but September 10th isn't? To take an equally ridiculous example, suppose your boiler broke down because the maintenance guy did a substandard service. Suppose he then told you he was under pressure because it was November and you should have known he was busy. How is the accountant any different?The dogs on the street know that, in fairness.
Sounds like the accountant is working his staff too hard, and needs to employ more. It also sounds like you just need a one-sentence warning to anyone delivering their accounts after the start of September that the deadline might be missed. I'm going to take a guess that you wouldn't do this because you'd quite obviously lose business.The problem is that when accountants and staff are struggling to cope, communication tend to suffer too. And customers are under pressure too. Its a vicious circle.
Maybe that's the way to go, with stepped and occasionally sharp price increases every time an available pre-deadline slot is filled.An airline tells you in the small print that a confirmed booking doesn't mean they can definitely carry you. But at least they have to compensate you if they don't.
Yes it is definitely for the year 2015.You're certain the fine relates to the fact that you hadn't paid the tax this year ? Just a thought.
I called when I got the letter yesterday but they're out of the office until Monday so will ring again then to see what they say.Did you ask your accountant?
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