Under the gdpr damages are payable for non-material loss.
Courier was ordered by the repair company.Poor friend! Awful to lose that much personal data... But I agree with Leo... and if the laptop was new enough to be repairable (ie parts still available), then chances are that it would have, from the time your friend bought it, had the possibility of encrypting the hard drive contents so that no-one who didn't have an admin password and an encryption password could see them. Backup is the user's responsibility for most repairs unless a backup fee was pre-arranged. Depending on what was wrong, the repair could separately also have involved loss of all data on the hard drive and this would normally be explained to the user when the repair was arranged. So they will only get the value of the hardware if anything, and the courier company will probably try, by initial denial of the claim, to avoid paying that out too. Did the user state the value of the computer for the courier when the transport was booked? Who ordered the courier, the repair company or the user?
Thank you. She went to the store today and they said they keep investigating. Will have to wait a bit longer.Three weeks is not that long for this process really, I'm afraid - which doesn't help your laptop-less friend. At the moment the investigation/claim between the repair company and the courier is probably still going on. If the repair company has stopped responding, I would make one more attempt stating your friend is going to be reporting the issue to data protection, as that may work to get them communicating again. And then go ahead and do that report, if not already made. If it's the repair company that I am guessing it is, then going into the store will work better than phone/email/chat. Your friend is the only one who can make the decision about a solicitor really. I am suspecting any final value will not justify the legal costs but cannot help with where to go on that decision. But I would inform yourselves online about the small claims court process?
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