To do this you need to boot up the laptop with the recovery disk that was shipped with the laptop and follow the instructions. It will reset the laptop to factory condition. Make sure in your bootup sequence the cd drive is before the hard drive. Again in the BIOS set up.It is not crucial that the data on laptop is saved so we do have the option of formatting the hard disk but we don't know how to do this.
One thing to try first is to boot off some other bootable medium - e.g. a DOS floppy, a bootable CD or a live bootable CD version of GNU/Linux such as Kanotix - and see if the laptop still acts unreliably. If it does then chances are it's a hardware problem, if it doesn't then it's probably a software problem. If it's the former then reinstalling may not help. If it's the latter then try booting into XP safe mode as explained above and try repairing the installation and/or roll back to an earlier System Restore point etc. If you do end up having to reinstall then you need a licensed, original installation CD for XP, boot off that and follow the installation instructions.CMK said:How can we reinstall (I assume you mean Windows XP)?
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