Hi,
This is probably as much a legal question as a homes/gardens question. We recently decided to go with Cash & Carry Kitchens or our kitchen. All in all, we found the guy we dealt with very helpful etc. Happy with the plans, we paid a deposit of €500 and awaited a call from the fitter.
When this hadn't arrived within a few days, we again contacted C&C, who told us our designer had left the firm suddenly (alarm bells). They appointed a new designer to our case and all has flowed relatively smoothly, EXCEPT:
The kitchen plan has no price breakdown per item(it has a list of unitemised figures). This has become an issue as we intend to supply our own worktop and are not happy with the reduction C&C apply (also, it does not match any of the unitemised figures on the plan). We have asked for a breakdown, but C&C claim this cannot be provided "as we sell our kitchens as a package"
My question is: Are C&C not compelled by law to provide this breakdown, for instance, I found this on the OASIS website (Consumer Information Act, 1978)
This act also covers claims about prices. Actual prices, previous prices
and recommended prices of goods and services must be stated truthfully.
Where a price is stated it should be clear what particular item it relates
to. It should be the total price and there should be no hidden extras. If a
retailer makes a mistake the buyer does not have the right to demand that the goods be sold to them at the marked price.
Any good advice out there on my rights or best course of action?
Thx,
MGL.