I don't remember anybody getting annoyed when banks were
cutting margins on trackers or fixed rate mortgages - same product, different rates.
I don't remember anybody getting annoyed when banks were cutting margins on trackers or fixed rate mortgages - same product, different rates.
Now that they have multiple products their mortgage arm is probably affecting their banking and home insurance departments.
The question though is it unreasonable to expect that if the rate changes for the same loan product on a variable mortgage, should this be affected across all customers on that identical product? Surely in this case the variable rate has changed at the discretion of the lender, but they are further 'artificially' segmenting the customer base to suit themselves.Well, a variable rate is simply a rate that can change at the discretion of a lender.
I would be amazed if anyone did to be honest. It seems to be even worse than BOI (which I did not actually think would be possible). Its one thing not allowing customers to move between different products, but a completely another matter charging differently for the same product.I am not trying to defend KBC's pricing strategy.
I'm wondering, aside from not having offered this rate reduction to existing customers, is there any other way in which this bank treats its customers terribly?
I spoke with KBC the other day and they have informed me that since I drew down 12months ago they wont look for any of the money back. They would also welcome me back as a client and pay me €2k + lower variable rates. I am moving to Ulster Bank (Which are giving me €1.5k to cover the fees) and I am not going back to KBC, as they just seem to screw existing customers.Tosh
Well spotted! I had completely missed it and have now edited their press release accordingly.
Brendan
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