At the first hint of legal action she really should have sought advice from one.Not sure if she has a solicitor in relation to this...
Sounds extremely odd!The snagging thing I do know about, she bought the house off the plans, paid in full, contract was closed way before the house was ready for moving in.
I still don't see how the management company can be held responsible for outstanding snagging issues.Keys were given as soon as it was ready, and she moved in while the snagging list wasn't completed yet. Builders came back to complete a couple of the jobs after she was persistant with them, but still left a few things undone.
She probably can appeal it
I don't understand how snagging is the responsibility of the management company and not the developer before the contract has closed. Perhaps you can explain?...
There's a communications gap somewhere.The management company has nothing to do with snag lists, thats the responsibility of the developer...
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