You are correct. If you applied in November 2009, if your claim has been awarded from that date, and you were aged 20 years or over at the time you applied, then assuming there are no other means to be assessed, your full entitlement should be 196 euro (and 204.30 for the period Nov/Dec 2009).
If you're living at home, and your parent(s) are working there may be other means to be assessed.
The reduced rate rules are causing confusion, especially when there are delays in processing claims as well.
You should call into the SW office and ask them to sort it out for you.