Leo said:2. Verbal agreement is enough to form a contract, proving it can be another matter.
Leo
ronan_d_john said:"Calls can be recorded for quality and training purposes".
CCOVICH said:But doesn't that suggest that they cannot be used to resolve disputes or as evidence (unless that is covered by 'quality purposes')?
Leo said:The term "quality" could be applied loosly here. I work in automated telephony, and I know of cases where my company have played back recordings to callers who claim not to have placed trades that appear on their accounts.
CCOVICH said:I would imagine that you will be sent something in writing
CCOVICH said:maybe you should give COMREG a shout to see if they have any opinion.
kazbah said:I doubt it - I never was when I verbally agreed contract extensions with o2
ronan_d_john said:COMREG won't speak to you until you exhaust any/all of the complaints procedures within the company that you having issues with.
CCOVICH said:Is this a trading/dealing room operation (where I believe that it is standard practice to record calls as a means of confirming trades)?
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