Is Sky required to notify me before my contract ends?

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geriatric

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Hi

Are Sky obliged to let you know that your TV contract is coming to an end?

Mine expired in Nov 21 and they've charged me €43 since then for Signature package? Up from €22.

Thanks
 
geriatric said:
Hi

Are Sky obliged to let you know that your TV contract is coming to an end?

Mine expired in Nov 21 and they've charged me €43 since then for Signature package? Up from €22.
Click to expand...

geriatric said:
Hi

Are Sky obliged to let you know that your TV contract is coming to an end?

Mine expired in Nov 21 and they've charged me €43 since then for Signature package? Up from €22.

Thanks
Click to expand...
They will not let you know . You can go on live chat and ask when your contract is up though.
 
I would have said no they don't but from their website FAQ section

"All our TV packages start with Sky Signature or Sky Ultimate TV, which is an 12 month minimum contract. Our Sky Broadband packages also have an 12 month minimum term.
If you need to move house whilst you'’re in contract don’t worry – we’ll move your equipment and get you set up for free when you register for Sky VIP rewards after placing your order.
We’ll notify you of your contract end date after placing your order, and we’ll remind you one month before when it's time to renew let you know of the latest deals available for you."
 
Thanks for your replies.

Seeing that in the UK Ofcom require notification to the customer to happen. Just wondering is the same here regulated by Comreg?
 
I was with them for many years and I always knew when my contract was up but I never got any notification from them as to when it was up , never. Perhaps it has changed in the last two years .
 
Was with sky for 12 years I'd say. Our basic package was 29 euros and went to 39 euro next month. I've given notice and gone from sky in 2 weeks time.

The quality of fare on this atrocious now for 39 euro a month.
 
Our current situation with sky is my sibling had a sky account set up in the family home costing €75 a month.for the renewal it jumped up too €83 a month. After haggling it reduced too €75 once again.

I heard the price she was getting so I decided too shop around and got the same package with sky for €49 a month.

It says they will inform you 30 days in advance of renewal.

I cannot get my head around why they charge existing customers more than new customers.
Surely they should be treated equally…
 
Pinoy adventure said:
I cannot get my head around why they charge existing customers more than new customers.
Surely they should be treated equally…
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They do it, because they can get away with it, and make increased profits, as a result.

Its the same with many other service providers, be it electricity, gas, mobile phone, motor insurance etc.

While it's fundamentally wrong, the Irish Government or our Regulators won't do anything to bring an end to it, while we as a population tend to tolerate it - rather than vote with our feet, each time our contracts expire.

I left Sky a couple of years ago, having been paying them about €1,700 per year. I'd been a long time customer, had endless lengthy telephone conversations with them to get short term discounts etc. The bottom line is that I'm delighted that I left them, there's lots of alternative TV offerings out there, for almost everything that you might want to watch, and for a lot less money!

Cancel your subscription, expect a barrage of "come back, we love you" type emails and calls, but don't give in... Get yourself a combo Saorview plus Free to Air Satellite box, and then follow up with the likes of Netflix, Amazon Prime, Disney etc. as required. You'll save a fortune!
 
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geriatric said:
Thanks for your replies.

Seeing that in the UK Ofcom require notification to the customer to happen. Just wondering is the same here regulated by Comreg?
Click to expand...
When I asked about the renewal date they said that they would not contact me to remind me of the date. I have to notify them of any change in the month before the renewal.
 
MrEarl said:
They do it, because they can get away with it, and make increased profits, as a result.

Its the same with many other service providers, be it electricity, gas, mobile phone, motor insurance etc.

While it's fundamentally wrong, the Irish Government or our Regulators won't do anything to bring an end to it, while we as a population tend to tolerate it - rather than vote with our feet, each time our contracts expire.

I left Sky a couple of years ago, having been paying them about €1,700 per year. I'd been a long time customer, had endless lengthy telephone conversations with them to get short term discounts etc. The bottom line is that I'm delighted that I left them, there's lots of alternative TV offerings out there, for almost everything that you might want to watch, and for a lot less money!

Cancel your subscription, expect a barrage of "come back, we love you" type emails and calls, but don't give in... Get yourself a combo Saorview plus Free to Air Satellite box, and then follow up with the likes of Netflix, Amazon Prime, Disney etc. as required. You'll save a fortune!
Click to expand...
who do you have internet with?
 
MrEarl said:
They do it, because they can get away with it, and make increased profits, as a result.

Its the same with many other service providers, be it electricity, gas, mobile phone, motor insurance etc.

While it's fundamentally wrong, the Irish Government or our Regulators won't do anything to bring an end to it, while we as a population tend to tolerate it - rather than vote with our feet, each time our contracts expire.

I left Sky a couple of years ago, having been paying them about €1,700 per year. I'd been a long time customer, had endless lengthy telephone conversations with them to get short term discounts etc. The bottom line is that I'm delighted that I left them, there's lots of alternative TV offerings out there, for almost everything that you might want to watch, and for a lot less money!

Cancel your subscription, expect a barrage of "come back, we love you" type emails and calls, but don't give in... Get yourself a combo Saorview plus Free to Air Satellite box, and then follow up with the likes of Netflix, Amazon Prime, Disney etc. as required. You'll save a fortune!
Click to expand...
Im quite surprised we didn’t get any come back we love you type of emails but the only thing that is different is the name on the account,everything else is the same apart from a decent savings on the monthly price paid
 
geriatric said:
Hi

Are Sky obliged to let you know that your TV contract is coming to an end?

Mine expired in Nov 21 and they've charged me €43 since then for Signature package? Up from €22.

Thanks
Click to expand...
Eircom does the same thing
 
A new trick Sky plays (has done for last couple of years) is to try and get you to bundle your Netflix subscription with their service.

Only "advantage" is you make a single payment rather than individual payments to two services. No difference in price.

Once you bundle Netflix (or anything else like broadband), you tend to be more tied to them as it means interruption to multiple services and you are less likely to want the hassle and therefore by giving them more business, you give them more control, and they repay you bay charging you more/ offering less discount

BTW, its really easy to get the basic package for €21.50 (its barely worth this these days) - simply tell them that you watch very little TV and its nearly 100% netflix / amazon prime.

They will mention some sky series / box sets - simply say its not your thing and such programmes hold no interest and you'd only consider staying if it was about €15 a month and even then you think its expensive

You'll have a 50% off offer very quickly.

But the real value is in the freeview/saorview combination. Approx €300 and no more sky subscriptions ever and still a huge array of channels
 
peemac said:
But the real value is in the freeview/saorview combination. Approx €300 and no more sky subscriptions ever and still a huge array of channels
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Are there quality providers who will come and install dish and boxes and aerial to make this happen? I contacted one crowd in Dublin around October to be told they booked out up to Christmas. I can't get any response from them now.

You do still have to get your broadband from somewhere though.
 
RetirementPlan said:
Are there quality providers who will come and install dish and boxes and aerial to make this happen? I contacted one crowd in Dublin around October to be told they booked out up to Christmas. I can't get any response from them now.

You do still have to get your broadband from somewhere though.
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Plenty of providers out there - a google search will give many options

Plenty of broadband options too. Pure Telecom are a decent no-frills option.

More and more service companies are looking at bundling to stop churn rates and charge higher fees. You'll probably see electricity, gas and waste all bundled together (I think Panda already do this). The more interruption something causes you, the less likely you are to change.

I can't find the article now, but it was a study into churn rates and preventing it.

Netflix are now seen as being very clever - on their premium package they allow 4 people to watch at the same time. They say it should be "one household" but in reality they know it is shared between friends.

The clever bit is they know you are less likely to cancel if it disrupts others, hence they have an enviable low churn rate.
 
It took me 3 years to get away from Sky. Each time I rang to cancel (contract says you have to call them) they would just talk me into the ground, 20 mins, 45 mins, until I accepted some minor change. I would never go back to them.

Currently have cancelled Virgin, which was very easy, even though I had to phone. The price doubled when the contract expired, but I didn't want to cancel before now while I had multiple people working from home and schooling from home. Moving to Digiweb, who have been very pleasant to deal with so far.
 
RetirementPlan said:
Are there quality providers who will come and install dish and boxes and aerial to make this happen?
Click to expand...
If you already have a Sky dish and feeds to where you want them, all you need to buy is a combo box (you don't even need that if your TV has a satellite input). Freesat is broadcast from the same Astra satellites as Sky, so no need to adjust the dish.
 
Leo said:
If you already have a Sky dish and feeds to where you want them, all you need to buy is a combo box (you don't even need that if your TV has a satellite input). Freesat is broadcast from the same Astra satellites as Sky, so no need to adjust the dish.
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Is this true for all Sky dish's, I was of the opinion that the older dish's had an LNB that would allow you do this
But if you got a new dish from Sky in the last couple of years that the LNB wont work with anything other than a Sky Q box ??
 
I've had Sky for 17 years and I am never leaving them. I use them more and more. They Watch Anytime is brilliant. All the most up to date boxsets available at any time. They have all the sports packages between Sky and BT. They aren't cheap but I like watching sport and so I am prepared to pay for it. Besides sport, we don't watch a huge amount of tv and Sky would be the one we use the most.

When I notice my direct debit gone up, I phone them up and get a discount. There's never any hassle getting one.
 
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