This just advertises that you’re a crank of either sex.My advice, where possible is to use the initial only of your first name & yr second name when writing (e.g. J. Smith rather than Jane Smith)
Sounds most likely. And as to why they didnt keep the original policy numbers somewhere- most likely either ancient IT systems which would have required too much investment to adapt to hold that data, or a rushed migration project where nobody thought of the long term consequences. Or both.In that case, it would seem likely that when they acquired the original insurer that OP took a policy out with, they migrated the policies to their own system and have them new policy numbers, and failed to adequately record the original policy number.
misogyny hasn't gone away. Plenty of research that demonstrates bias (be that unconscious or otherwise) based on names / gender.Whether it makes you more likely to succeed with a complaint is moot.
The first thing that would need to be done is to match the letter to a customer record on their systems. Everyone then knows the gender, rendering the use of initials pointlessmisogyny hasn't gone away. Plenty of research that demonstrates bias (be that unconscious or otherwise) based on names / gender.
Absolutely make a complaint.I cannot emphasize the stress, worry and amount of time and energy I had to put into getting the monies due to me - I nearly gave up a couple of times.
well that would be a good start wouldn't it.match the letter to a customer record
Or maybe to a more than one record given they can’t narrow it down as they are missing most letters of a first name…..The first thing that would need to be done is to match the letter to a customer record on their systems.
Like those old Reader's Digest compeition prize "winners"...Or maybe to a more than one record given they can’t narrow it down as they are missing most letters of a first name…..
Mr. J Smith - Dublin
Mrs. S Fox - Waterford
...
I'm wondering if the policy was assigned to Royal Bank of Ireland originally, and ScF decided that meant BoI rather than AIB. Then BoI didn't have any records (because it was never assigned to them), but didn't want to let the money go just in case they did have an assignment they couldn't find.Or maybe to a more than one record given they can’t narrow it down as they are missing most letters of a first name…..
Why does that bother you? And why is the word winners in quotes?old Reader's Digest compeition prize "winners"...
Did I say that it bothered me?Why does that bother you? And why is the word winners in quotes?
Maybe they had signed themselves off "A. Irish Bank"I've also heard of UK companies deciding that AIB stood for Anglo Irish Bank.....
The emoji would indicate that it does.Did I say that it bothered me?
When you're complaining — as in this case — to your own bank or your own insurance company, you should realise that they already know your full name, your gender, and a great deal more about you besides. Signing your name with your initial only isn't going to keep this information from them.misogyny is alive and kicking.
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?