hi, my sister and her husband took out an insurance policy over the phone following an online quotation. On the 9th of may she received an email to say she was covered and she would receive her policy document when she returned signed papers. She returned the paperwork and thought nothing further about it as she was organising for holidays.
On the 16th of june her husband visited the office to take out another policy. On his way home he was contacted by the insurance company to say that the previous policy had been cancelled as the car had an english registration. He had not been informed of this cancellation .
The staff later rang him back to say the company would insure him if he registered the car in the republic by the 3rd of july. On the third his wife rang to say the car was now registered in the republic but she didn't have the number in front of her as she was out of town and could she ring it in the next day. She was told this was ok but the next day when she went to ring it in she was told the policy was cancelled once more. Her husband then cancelled the second policy.
They have been informed that they will get 211.50 euro back on the first policy( original payment 382.32) and 267.5 on the second policy(404.74 originally paid).
They did not receive any policy documents on either policy. Does this rebate seem a little on the small size, I would have thought they would be entitled to more.
On the 16th of june her husband visited the office to take out another policy. On his way home he was contacted by the insurance company to say that the previous policy had been cancelled as the car had an english registration. He had not been informed of this cancellation .
The staff later rang him back to say the company would insure him if he registered the car in the republic by the 3rd of july. On the third his wife rang to say the car was now registered in the republic but she didn't have the number in front of her as she was out of town and could she ring it in the next day. She was told this was ok but the next day when she went to ring it in she was told the policy was cancelled once more. Her husband then cancelled the second policy.
They have been informed that they will get 211.50 euro back on the first policy( original payment 382.32) and 267.5 on the second policy(404.74 originally paid).
They did not receive any policy documents on either policy. Does this rebate seem a little on the small size, I would have thought they would be entitled to more.