galway_blow_in
Registered User
- Messages
- 1,995
i wont name the store in question but i ordered two different batches of floor tiles quite recently , i did not confirm the amount required in writing so all communication from my end was verbally in store
anyway , the sales person over ordered one batch and under ordered the other batch , the store has a no return of goods policy but they said they will take back the surplus tiles , i believe i should not have to pay extra for the batch which is 15% light , now the quote which was sent via email to me prior to my approving the order was itself short - 15% lower than i verbally stated was the amount i needed ( i only realised this when the tiler began fitting so admittedly i did not check to see the store person had his details correct )
do i have any grounds to expect the extra 15% be handed over free of charge , i handed over 2300 euro in good faith for what i believed what was a sufficient shipment needed for the job in hand , i had a tiler measure the area to boot
anyway , the sales person over ordered one batch and under ordered the other batch , the store has a no return of goods policy but they said they will take back the surplus tiles , i believe i should not have to pay extra for the batch which is 15% light , now the quote which was sent via email to me prior to my approving the order was itself short - 15% lower than i verbally stated was the amount i needed ( i only realised this when the tiler began fitting so admittedly i did not check to see the store person had his details correct )
do i have any grounds to expect the extra 15% be handed over free of charge , i handed over 2300 euro in good faith for what i believed what was a sufficient shipment needed for the job in hand , i had a tiler measure the area to boot