Ceist Beag
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In case anyone has a Garmin sat nav in the list below and hasn't received an email on it.
Garmin is voluntarily recalling certain nüvi devices that contain a specific battery that was manufactured by the battery supplier within a limited date code range. Garmin has identified potential overheating issues when certain batteries manufactured by the third-party battery supplier within a limited date code range are used in certain Garmin nüvi models with a specific printed circuit board (PCB) design. It appears that the interaction of these factors can, in rare circumstances, increase the possibility of overheating, which may lead to a fire hazard.
AFFECTED PRODUCTS
The recalled devices include a small subset of the following nüvi model numbers:
nüvi 200W, 250W and 260W
nüvi 7xx and 7xxT (where xx is a two-digit number)
IMMEDIATE ACTION REQUIRED
Determine your nüvi model and serial number by looking at the label on the back or bottom of your nüvi. You must provide this and other information to determine whether your nüvi is affected by this recall.
To easily and quickly determine whether your nüvi is affected, go to www.garmin.com/nuvibatterypcbrecall
If you do not have access to the website:
In Europe, the Middle East and Africa, call +44 870 850 1242
In the United States and Canada, call toll free (866) 957-1981
In Mexico and South America, call (913) 397-8200
In Asia, call 886/2.2642.9199
In Australia, call 1800 113 738, and in New Zealand, call 0800 427 652
RESOLUTION
If you determine that your nüvi is affected by this recall, you must immediately stop using the device and return it to the directed Garmin-authorised service centre for service. The unit's battery will be replaced with a new battery and a spacer will be inserted on top of the battery next to the PCB. The insertion of the spacer will provide a uniform enclosure space for the replacement battery. When the battery is replaced and the service concluded, your nüvi will be immediately returned to you. You will not have to pay for any associated service or shipping charges.
Do not attempt to remove the battery yourself. Promptly discharge the battery in any recalled nüvi devices to eliminate the possibility of the battery overheating. To safely discharge the battery, perform the following actions in order:
Disconnect the nüvi from all power cables and mounts.
Turn on the nüvi. The top right corner of the nüvi main menu displays the battery symbol and indicates the current battery charge level.
Let the nüvi sit until the battery has completely discharged and the nüvi turns itself off.
Do not recharge or continue to use a recalled nüvi.
After you discharge your nüvi battery, follow the instructions you received from Garmin for returning your nüvi.
CONCLUSION
We also take this opportunity to re-emphasise that Garmin's existing product literature for nüvi devices instructs and warns customers not to expose the products to extremely high temperatures by leaving nüvi units on the windscreen while unattended, because of the extremely high temperatures that can be reached on a car dashboard on a hot, sunny day. These high temperatures can cause the battery to swell, which could contribute to overheating risks.
Garmin sincerely apologises for the inconvenience that this matter has caused. We value your business and your faith in our company and want to maintain your confidence in and support of our entire line of products. Even throughout our handling of this incident, we endeavour to retain and strengthen your trust in the future.
To easily and quickly determine whether your nüvi is affected, go to www.garmin.com/nuvibatterypcbrecall
Garmin is voluntarily recalling certain nüvi devices that contain a specific battery that was manufactured by the battery supplier within a limited date code range. Garmin has identified potential overheating issues when certain batteries manufactured by the third-party battery supplier within a limited date code range are used in certain Garmin nüvi models with a specific printed circuit board (PCB) design. It appears that the interaction of these factors can, in rare circumstances, increase the possibility of overheating, which may lead to a fire hazard.
AFFECTED PRODUCTS
The recalled devices include a small subset of the following nüvi model numbers:
nüvi 200W, 250W and 260W
nüvi 7xx and 7xxT (where xx is a two-digit number)
IMMEDIATE ACTION REQUIRED
Determine your nüvi model and serial number by looking at the label on the back or bottom of your nüvi. You must provide this and other information to determine whether your nüvi is affected by this recall.
To easily and quickly determine whether your nüvi is affected, go to www.garmin.com/nuvibatterypcbrecall
If you do not have access to the website:
In Europe, the Middle East and Africa, call +44 870 850 1242
In the United States and Canada, call toll free (866) 957-1981
In Mexico and South America, call (913) 397-8200
In Asia, call 886/2.2642.9199
In Australia, call 1800 113 738, and in New Zealand, call 0800 427 652
RESOLUTION
If you determine that your nüvi is affected by this recall, you must immediately stop using the device and return it to the directed Garmin-authorised service centre for service. The unit's battery will be replaced with a new battery and a spacer will be inserted on top of the battery next to the PCB. The insertion of the spacer will provide a uniform enclosure space for the replacement battery. When the battery is replaced and the service concluded, your nüvi will be immediately returned to you. You will not have to pay for any associated service or shipping charges.
Do not attempt to remove the battery yourself. Promptly discharge the battery in any recalled nüvi devices to eliminate the possibility of the battery overheating. To safely discharge the battery, perform the following actions in order:
Disconnect the nüvi from all power cables and mounts.
Turn on the nüvi. The top right corner of the nüvi main menu displays the battery symbol and indicates the current battery charge level.
Let the nüvi sit until the battery has completely discharged and the nüvi turns itself off.
Do not recharge or continue to use a recalled nüvi.
After you discharge your nüvi battery, follow the instructions you received from Garmin for returning your nüvi.
CONCLUSION
We also take this opportunity to re-emphasise that Garmin's existing product literature for nüvi devices instructs and warns customers not to expose the products to extremely high temperatures by leaving nüvi units on the windscreen while unattended, because of the extremely high temperatures that can be reached on a car dashboard on a hot, sunny day. These high temperatures can cause the battery to swell, which could contribute to overheating risks.
Garmin sincerely apologises for the inconvenience that this matter has caused. We value your business and your faith in our company and want to maintain your confidence in and support of our entire line of products. Even throughout our handling of this incident, we endeavour to retain and strengthen your trust in the future.
To easily and quickly determine whether your nüvi is affected, go to www.garmin.com/nuvibatterypcbrecall