Hi Brendan
I have a question to You. I've taken my mortgage with ptsb in Nov 2006, fixed for 3 years, then in Nov 2009 got letter from ptsb with 6 options : variable rate, tracker rate and 4 options to fix it 2, 5, 7and 10 years, we chose variable rate cause was the best option for us ( the cheapest) ...but in the letter was no mention of if we chose variable rate we will never be able to take tracker rate or fix it...few months later when ptsb started to put variable rate higher and higher I rang them that I want to move to tracker rate and I was told that tracker rate is not available anymore...but in my original contract I have 3 options : variable, tracker and fix rate..never got a letter to inform me the tracker rate is ending to give my the option to change and I think that should be done cause originally I had 3 options and I should be informed of any changes to my contract and its terms and conditions.
So I recently sent a letter to ptsb , wrote the same as above and got letter back within 3 working days saying I'm not allowed to get tracker mortgage rate cause that options was only available to me at the end of my fix rate period
So what I should do now cause I think I should still be able to get my tracker rate.
Regards
zibra82
I have a question to You. I've taken my mortgage with ptsb in Nov 2006, fixed for 3 years, then in Nov 2009 got letter from ptsb with 6 options : variable rate, tracker rate and 4 options to fix it 2, 5, 7and 10 years, we chose variable rate cause was the best option for us ( the cheapest) ...but in the letter was no mention of if we chose variable rate we will never be able to take tracker rate or fix it...few months later when ptsb started to put variable rate higher and higher I rang them that I want to move to tracker rate and I was told that tracker rate is not available anymore...but in my original contract I have 3 options : variable, tracker and fix rate..never got a letter to inform me the tracker rate is ending to give my the option to change and I think that should be done cause originally I had 3 options and I should be informed of any changes to my contract and its terms and conditions.
So I recently sent a letter to ptsb , wrote the same as above and got letter back within 3 working days saying I'm not allowed to get tracker mortgage rate cause that options was only available to me at the end of my fix rate period
So what I should do now cause I think I should still be able to get my tracker rate.
Regards
zibra82