Hi there, We are with our house insurers for 10 years, and made 2 claims in the last 2 years (not large). They have got back to us with an ammendment to the policy (for next year) of increasing our excess to €5k! on any water related damage to the house. I am in discussions with them now. The irish insurance federation say they can do this. Citizen's information say that I have the basis for complaint if it is not stipulated in the T&C's of the existing policy that they can increase the excess by such an amount? The financial Services Ombudsman offered no advice as they will only deal with it as a complaint?
Any advice/experience appreciated? and thank you.
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Any advice/experience appreciated? and thank you.
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