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.....tell them you feel they are partly at fault for not reading the meter....
Both the ESB and the OP are at fault. OP should have realised that 600 Euro a year after two difficult winters was way low. Plus he knew the bills were estimates. He should have read the meters himself. ESB/Bord Gais etc are very amenable to payment plans at the moment. If OP cannot get that option from the ESB than he has to go to Mabs who will negotiate it for him as Mabs have agreements with utility suppliers.
Storage heaters in my experience are the worst form of heating and in addition cost the earth.
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