You need to follow this up proactively with the Dept of Social Protection. That means getting on the phone until you find whoever it is you need to speak with.
Just emailing them is likely to be useless and as it has nothing to do with Scope Section, it's unsurprising that they didn't bother answering your email.
In fairness to the employer, the new PAYE modernisation system (an Orwellianism if there ever was one) is useless at accommodating retrospective corrections of payroll errors and Revenue have basically bullied many employers into thinking that rectifications aren't even possible to complete.
He's wrong..The payroll guy has told me that there is absolutely nothing that can be done via Revenue,
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