How to get through to Revolut

[Airgunster]

I actually was able to speak to a human multiple times, you just need to use proper words to connect to a human (all generic queries will be answered by AI). And for security stuff (like lost card, locked thing) it’s always humans in my experience.

 

[DannyBoyD]

If you type the words "human agent" or similar in to these chat bots, they will divert to a person.

And I agree w the auto top up. I never set it up, but the advice should now be to disable it.

 

[coolwap]

As a Metal customer, I don't understand these complaints about live chat.
Just start it with 'Chat with a live agent' and 1 minute later you will have a real agent connected. Recently, they also started offering a phone call to discuss the issue but never used that.

 

[Brendan Burgess]

Checked with Revolut and Metal does prioritise you. Not sure if it's a human though. It's expensive - €17 a month.

You're our priority​

On Metal, you can fast track the queue. That means we’ll get back to you within an average of 3 minutes, day or night. No matter what you need, our 24/7 in-app support team is on hand to help.