ButtermilkJa
Registered User
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- 660
It's easy. Just ring them up and tell them that you are no longer in a position to offer them a service/product.
If they ask why (which they probably will) tell them that you can no longer afford to support them.
Suggest alternatives to them - let your competition have the stress.
Last time it happened to me, I was up front and honest about it. From the tone of the previous conversations, it would appear that you have either lost confidence in my ability or have quite serious reservations about my ability to perform the tasks allocated. If either is the case then I suggest you might want to look elsewhere.
To my surprise, there was a complete change of attitude, and they are still a client. I think in every client relationship there are times when the client likes to let you know who pays the invoice and pushes to see where the boundaries are. On this occassion he found out exactly where it is and now knows for future reference
We found that qualifying our customers made sense for us. Sometimes 'customers' can lose you money.leghorn I don't agree with you at all on this issue.
It does not make good business sense to get rid of customers whether it be a celtic tiger or a celtic donkey.
We found that qualifying our customers made sense for us. Sometimes 'customers' can lose you money.
We then had to get wait months to get paid, and I ended up having to call and call, statements, 7 day letters, etc.
We waited until they "turned up" for something again, and said that due to our current work schedule, we have to concentrate on a core group of customers who have paid retainers and that it would be at least six weeks until anyone would be able to get back to them and that in the meantime, they might be better going elsewhere.
Would it not have been more honest / ethical to just insist for COD payment in future / payment in advance ?
Is'nt lack of competitition not an awful thing. In todays world, those suppliers who expect "retainers" just to give service / be available to sell future orders are indeed rare. Celtic tiger Ireland how are ye.
There is nothing ethical about having to constantly chase people for money. Celtic Tiger or no, it also makes good sense to concentrate on the clients who pay bills on time without fuss and give them the service they expect. Every hour I spend debt collecting is an hour I am not working on someone's file charging out time. It is a business we are running after all. When clients start costing you money, it can be time to server that business relationship.
That is a staffing/human resources issue. The original query here is about dealing with allegedly time wasting or otherwise problematic clients.A few years ago I asked the top ten messers I had to leave - basically each time they missed an appointment, deadline, was insulting to staff, etc. I asked each to leave. Since then my firm has become away more efficient and I have much happier staff and much happier clients.
simplyjoe is also referring to clients.That is a staffing/human resources issue. The original query here is about dealing with allegedly time wasting or otherwise problematic clients.
simplyjoe is also referring to clients.
What have "foreigners" got to do with this and since when did "they" become the arbiters of what is right and wrong in this context?!True, and clients are also customers at the end of the day. Ask many foreigners how us Irish treat our customers and if you get an honest answer, you will not always be impressed with the answer.
Eh!?!eratically high prices etc
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