I'm not sure if this is the correct forum for this but hopefully someone can come up with some advice anyway.
I just learned that my brother in law got stung by one of those fabulous cruise holiday companies.
Not usually one to be caught out, he feels a big fool for falling victim to the persuasive and persistant talk of the American telemarketer and bought a holiday, paying by credit card. Part of the patter was the 30 day refund promise if not happy so he thought he was covered.
Pretty soon it became clear the promised holiday was not all he'd been led to believe and he notified the company that he was exercising his right to cancel and to be refunded.
He returned all the stuff to the company but they now show no willingness to refund his hard earned cash despite repeated phonecalls. The latest thing they say is that the money was paid to a "merchant" company, some kind of middleman, and the initial company say it has nothing to do with them.
He has a young family and can't afford to be out hundreds of euro.
He already feels bad enough being caught out like this so please don't ask how he fell for it. It's too late for that now. I suspect a lot more than him got caught and screwed by these unscrupulous people.
Can anyone suggest an agency or an authority here, in Europe or the United States which could help chase this comapny and retrieve the money they conned from my BIL?
He's got nothing from the company; no product or no refund. His credit card company say they can't do anything for him.
Any useful suggestions at all?
Thanks for listening.
I just learned that my brother in law got stung by one of those fabulous cruise holiday companies.
Not usually one to be caught out, he feels a big fool for falling victim to the persuasive and persistant talk of the American telemarketer and bought a holiday, paying by credit card. Part of the patter was the 30 day refund promise if not happy so he thought he was covered.
Pretty soon it became clear the promised holiday was not all he'd been led to believe and he notified the company that he was exercising his right to cancel and to be refunded.
He returned all the stuff to the company but they now show no willingness to refund his hard earned cash despite repeated phonecalls. The latest thing they say is that the money was paid to a "merchant" company, some kind of middleman, and the initial company say it has nothing to do with them.
He has a young family and can't afford to be out hundreds of euro.
He already feels bad enough being caught out like this so please don't ask how he fell for it. It's too late for that now. I suspect a lot more than him got caught and screwed by these unscrupulous people.
Can anyone suggest an agency or an authority here, in Europe or the United States which could help chase this comapny and retrieve the money they conned from my BIL?
He's got nothing from the company; no product or no refund. His credit card company say they can't do anything for him.
Any useful suggestions at all?
Thanks for listening.