In the OMC I’m involved in we have some members who will put in nuisance requests to the Directors and managing agent looking for copies of receipts, constant updates on bank balances etc. At the end of the day the managing agent has been appointed by the company which is run by say two Directors on behalf of the members, their fees would have to look very different if they were appointed by 20/50/100 members who all had the right to contact them individually.
If you think of an OMC being like a regular company and the members being shareholders, it would be extremely abnormal for shareholders to be contacting the companies accountants or Board and demanding bank balances etc. It might be OK in the odd circumstance where all the members/shareholders are happy to let the Board run the company, but more often there are one or more problematic members/shareholders that make this impractical.
I don’t think the agent should be rude to members, but I think it is perfectly legitimate for them to say they cannot respond to queries about the company, outside of legal circumstances such as title discoveries etc. It’s just not what they’re being paid to dI...