Mine took a couple of months to come through.
Instead of receiving a full refund, my monthly mortgage repayments were reduced for a number of months. One the full refund had been offset, my repayments returned to the normal amount.
same experience as above - the backdated payments were given as an extra amount each month until the end of the year when it was then given as the normal amount each month.
however, I had applied in june and nothing happened for 3 months, when i phoned i found out that the account number the bank had given me as the mortgage account number was incorrect so the form hadnt been processed as it had an error on it. But no one bothers to tell you if there is a problem with the application so you only find out when you phone yourself to enquire.
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