Just had a bit of a nightmare issue with one of my tenants:
Scenario:
Phone rings on Friday at 5pm of August Bank holiday weekend
"There is a leak in the house, it is very urgent"
I ask is it leaking at that moment, he says no, was leaking earlier. I try m best to get someone up there (I am opposite end of the country for the weekend), and get someone to agree to be up there first thing next morning, which considering the avialability of tradesmen on a bank holiday weekend, thought was a decent performance. Tenant accepts this
Call 30 minutes later tenant very aggressive wanting someone there NOW. States he is in fear of the potential damage. At this stage, I bribe the previous builder to get up there ASAP.
He gets up there for 7pm, inspects, no leak, identifies the leak was relating to shower trap, and organises to come back with plumber in the morning to do a complete fix.
Builder + plumber arrives back in the morning to be told they are not wanted, as tenant wants to relax over the weekend. Reluctantly agree to this on condition that shower is not used at the weekend as this is an emergency repaid. You will note how tenant 'emergency' changes from Friday afternoon to Saturday
Tuesday morning builder arranges to arrive to inspect and organise the work. Tenant gets aggressive and insists that no work be carried out!!
The initial repair is approx 1 day's job, and as he on Friday compained about something unrelated, we arrange to get this addressed also. We offer tenant alternative accommodation even though there is little or no disruption to the tenant (work carried on during the day when he is at work).
Our letting agent rings him and he agrees to co-operate. LAter that evening he rings builder and is abusive and threatening. Same evening my wife visits to confirm that the works are essential and must go ahead. He physically threatens and shouts at her. We lodge a record of the incident to the Gardai as my wife had to run out of the property in fear for her safety.
We look throuhg the leting agreement and there is a clause for seven days notice of eviction in case of 'anti-social behaviour'
Tenant moves out next Wednesday......
If the clauses had not been in the letting agreement though I am not sure where we would have stood