Hi,
Haven't time to say much now but my father had serious trouble with this crowd. Problems with hearing aids, unable to contact reps, reps seemed to change very often and the new one never knew anything about the problem. Final straw was when he bought the hearing aid he took out insurance on the advice of the rep who told him it was ins for 2 years and gave a receipt saying same but when aid broke in the second year (for the umpteenth time) he was told he wasn't covered, that the insurance receipt said that the hearing aid was in year 2. they had some receipt to 'prove' this, my dad had no copy of this, and as a very able and intelligent man, but hard of hearing, definitely understood that the insurance was for 2 years. I rang them several times on his behalf and customer service is terrible. Have to go now, but stay away from them
moll