Hi Car
Awful you felt you had to post here in the middle of a really tough time because you weren't getting help.
I'm glad she's home. I hope she's ok.
Best people to try and access if it happens again:
1)Sister in charge
2)Consultant in charge, either casualty or the admitting team ("I do not want to speak to a member of the team, I want to speak with the consultant")
3)If no results with this (ask the sister in charge of the ward/department) :'can you please explain the formal complaints procedure in this hospital, and give me the names of who is responsible , and to whom I can address my complaint".
And unfortunately, being bolshy works. People need an advocate with them when they are unwell. I had to do exactly the same for my mum before. When you're sick, you need someone to act on your behalf, and to make sure you are being treated properly.
Nicola