Hedgetrimmers
I have been a Stihl agent for nearly twenty years and have sold Tanaka for twenty six years, although not for the last three.The reasons for this are many, some mechanical, some business/political.
I agree that every manufacturer produces their share of "lemons",in some cases the crop is big.In the Stihl range there have,in the past,been a few,but none that I can think of in recent years.
Since the transfer of the Stihl franchise in Ireland about 3 years ago I have seen many changes for the better, i.e.larger range,better backup and a more enlightened approach to pricing,both of new units and of spare parts.In many cases there have been significant reductions in both areas.
I dont agree that distributors value the business of hire companies more than end users.After all,a busy hire shop might only purchase ten or fifteen units of any model per year whereas a busy retailer could sell ten times that.Also you can judge their attitude to the hire trade from the very different warranty cover offered.Usually one year to end user,and only one month to the hire trade.The main advantage,from a distributors viewpoint,of selling to the hire trade,is that it means that their products will be available for trial by a large number of potential buyers.
The main consideration in deciding whether to stock a particular make or model would always be one of reliability and spares backup,not price.Saving a few euro on the purchase is a very bad motive,bearing in mind how much "downtime" can cost both in financial terms,but more importantly,in customer irritation and loss of confidence in your service.
With regard to your last point, I would agree that it can be difficult to get a fair price for labour if the price of the spare parts required is exorbitant,and I have often had to spend hours at the bench for little or nothing when I realized that I might loose a customer through a heart attack when I had to present him with his repair bill.All the more reason to avoid certain brand names.
regards
John P.