During the summer I had Gas fired central heating fitted by a Bord Gas certified company. The installation was brand new including all the plumbing as it replaced the storage heating which had been in the house previously. There have been numerous problems with the installation which were mainly caused by air in the system. However in fairness to them , the company have been helpful and polite in the customer service and have done their best to rectify all issues I have raised.
As a Bord Gas registered installer, all of their labour and parts are guaranteed for a year. The boiler is located in the hot press, which is on the gable wall upstairs. This location and the location of all the plumbing are as recommended by the company prior to installation.
There is one problem that we cannot seem to resolve so far and I am concerned it will lead to an impasse. When the boiler clicks on at 4am to heat the water for the immersion tank, it is accompanied by a “clank”, which I know is coming from the hot press but I cannot localise. I have notified them of this several times and they don’t have any solution so far although they are going to have the boiler service people call out to me and check the boiler.
This clank is loud enough to wake us as it comes from the hot press, which is located across the hall. I called the company this morning and explained that I expect the system to run reasonably quietly – the boiler would click on, the only sound would be the boiler itself and that would be it. I have lived with other installations in this way.
If this extra noise can not be located/fixed (and its looking this way) do my consumer rights give me leave to insist that the system is refitted a way that will eliminate the noise e.g., moving the boiler or pipe work so that the noise can be reduced? I accepted the company’s recommendations as to the boiler/pipe locations. Did they have a duty of care to inform me that the system might be noisy enough to keep me awake? (They didn’t)
I’m not expecting any definitive answers here; just want to get some opinions. Its not like I can tell them to rip the whole lot out and give me my money back.
M
As a Bord Gas registered installer, all of their labour and parts are guaranteed for a year. The boiler is located in the hot press, which is on the gable wall upstairs. This location and the location of all the plumbing are as recommended by the company prior to installation.
There is one problem that we cannot seem to resolve so far and I am concerned it will lead to an impasse. When the boiler clicks on at 4am to heat the water for the immersion tank, it is accompanied by a “clank”, which I know is coming from the hot press but I cannot localise. I have notified them of this several times and they don’t have any solution so far although they are going to have the boiler service people call out to me and check the boiler.
This clank is loud enough to wake us as it comes from the hot press, which is located across the hall. I called the company this morning and explained that I expect the system to run reasonably quietly – the boiler would click on, the only sound would be the boiler itself and that would be it. I have lived with other installations in this way.
If this extra noise can not be located/fixed (and its looking this way) do my consumer rights give me leave to insist that the system is refitted a way that will eliminate the noise e.g., moving the boiler or pipe work so that the noise can be reduced? I accepted the company’s recommendations as to the boiler/pipe locations. Did they have a duty of care to inform me that the system might be noisy enough to keep me awake? (They didn’t)
I’m not expecting any definitive answers here; just want to get some opinions. Its not like I can tell them to rip the whole lot out and give me my money back.
M