My parents have used them twice to book a holiday for Lake Garda. The first time they had to cancel due to an accident, and they were fantastic to deal with in reagrd to refunds etc. They have since rebooked the same holiday for this May, please god they get to go with all this volcano business, but they have found them to be very helpful indeed. I have used their 'Al Fresco' Branch to book a few campsite holidays, one in lake garda, and again found them great to deal with. It did exacly what it said on the tin so to speak.