Hairdresser messed up

D

dhidra

Guest
I'm posting on behalf of my SIL here and I am fuming for her.
She has been going to the same hairdresser for a few years, she regularly gets her roots dyed blonde. Today she went in and the girl dyed her roots BROWN instead of blonde. SIL noticed that the dye was dark instead of the usual white/blue paste but didn't say anything (she's only 18 and quite shy). One of the other girls noticed and pointed it out, but they didn't wash it out for another 15 minutes. They washed it out and kept her at the sink to put in a stronger bleach to counteract the brown, but then it started reacting with the brown and bubbling up.
Her roots are blonde-ish now but it's not right. They apologied (barely) and still charged her, only taking €10 off the price.
She phoned me and I told her that she shold do something about it. She phoned them and they said she could come in on Tuesday to fix it FOC.

I don't think this is good enough. I think she should be getting her money back, and should be getting her hair treated, as it has been damaged by being dyed twice in the same day. Any thoughts?
 
I would be most worried about the damage that all the chemicals are doing to her scalp. She should ring www.consumerconnect.ie for advice before agreeing to anything. A read through the web site may give some help also.
 
Back
Top