I second the above reply, i had the same experience, deirdre did a really great cut and consultation, but as far as colour went i wasnt happy at all and i had to go somewhere else to get it fixed. Somebody did the colour first and then deirdre cut it. Another time i got it cut by someone else there as deirdre wasnt available and i wasnt happy at all, she completely forgot to cut my fringe until i reminded her!!