Habitat UK Ltd to honour gift voucers and undelivered goods

Morning Ireland has just received a letter from Habitat UK Ltd to say that they will honour all gift vouchers in their UK stores and they will deliver all goods which were paid for.

Ann Fitzgerald, the Director of The National Consumer Agency, was a bit cautious of this, as they have not formally announced it.

Brendan

I understand from the National Consumer Agency, that they have now received confirmation from Habitat UK Ltd that they will be honouring all commitments to Irish customers who have paid for undelivered goods and who have gift vouchers.

The story can be followed on the National Consumer Agency's website.

brendan

I got an email from Habitat this morning which I've attached below. In essence their statement says they will honour vouchers in their UK stores and will be contacting customers with outstanding orders to make arrangements -

14th May 2008, London

Habitat UK Ltd stands behind its valued customers in Ireland

Habitat UK Ltd has confirmed that it will honour all outstanding customer orders
placed with Conai Designs (Ireland) Ltd.

Conai Designs (Ireland) Ltd, who have operated Habitat’s stores in Galway and
Dublin under a franchise agreement for the past 6 years, ceased trading on 9th
May 2008. In spite of this unfortunate situation, Habitat UK Ltd is pleased to
confirm that it will honour all outstanding customer orders placed with Conai
Designs (Ireland) Ltd. In addition, there is a process in place to ensure that
all gift cards and vouchers will be redeemable in Habitat UK stores.

Habitat UK Ltd will be contacting all valued customers in Ireland with
outstanding orders to secure arrangements on a one to one basis as a matter of
priority.

Customers wishing to contact Habitat UK Ltd in the meantime can do so via our
dedicated email address below. However, we would like to reiterate that all
customers will be contacted as soon as feasibly possible.

Customer enquiries can be sent to:

CustomerEnquiries.Ireland@habitat.co.uk

The Habitat Group is a UK based international home furnishing retailer with a strong foothold in Europe, operating 71 stores: 37 in the UK, 23 in France, 6 in Spain and 5 in Germany. In addition, Habitat’s Retail Partnerships division has secured presence in Belgium, Denmark, Finland, Greece, Iceland, Indonesia, Isle of Man, Luxembourg, New Zealand, Norway, Poland, Portugal, Sweden, Thailand and Turkey.