11.2. . These General Terms and Conditions and any further terms and conditions that apply to the contract between the Customer and GHH will be provided to the Customer by e mail or in writing, before the first payment is made by the Customer. The Customer has the right to cancel this contract within 7 working days of the first payment being made without any reason being given. If the Customer cancels within the 7 day cancellation period they will be entitled to a full refund of all sums paid to GHH. The Customer must inform GHH that they wish to cancel and must do so by in writing. If a customer cancels or does not renew their service with Greyhound there will be a bin removal fee of €15 per bin charged against their account.