Government to give €46,000 to the Consumers Association of Ireland

Lightning

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The Sunday Times reports that Richard Bruton is to give 46,000 EUR of tax payers money to the CAI. The same CAI that have made is very difficult for people to cancel their subscriptions. Should the government really be subsidising the CAI?

The asking price has recently [broken link removed]. The property has still not sold.

The Sunday Times reports that an offer of 600,000 EUR has been made for the property.
 
Hi Ciarán

The government should certainly be funding consumer activism. A voluntary group can make a big contribution.

Whether they should be supporting the CAI is questionable. It's not an effective organisation. I didn't see the story but I had understood that the government was prepared to subsidise projects only and not the ongoing costs of the Association.
 
Hi Brendan,

Agreed that the government should assist with funding for appropriate consumer information, research and activism. I just don't think the CAI are best placed to do this.

The 46,000 EUR will be used to fund an advertisement campaign for the CAI. The advertisement campaign will direct people towards to CAI if they have a consumer issue. Is this a good use of funds? They have acted less then honorably lately with questionable statistics, non-response to consumer requests to cancel subscriptions and a dated website.

I think the money would be better spent elsewhere on other consumer related activities, and not with the CAI.
 
Anything to do with this?

Consumers' Association of Ireland: Invitation to Tender

The Consumers' Association of Ireland (CAI) is a wholly independent, non-profit, non-government organisation registered with charitable status. It is a membership organisation and produces a monthly magazine Consumer Choice for its Member subscribers available only through the CAI website at www.thecai.ie. The site offers Members research access to over 4 years of research and tests. The CAI, uniquely, also produces Ireland’s only entirely independent product tests.

The Association is keen to change and re-focus its consumer-facing identity, lobbying, media interaction and membership recruitment. Our goal is to better interact and engage with our Members but also to present a platform for other offerings to non-members through an up to date, accessible and valued portal.

We require:
Proposals for support to undertake Marketing and other initiatives to create awareness among Irish Consumers of the independence, role and activities of the Consumers’ Association of Ireland (CAI) on their behalf and the benefits of Membership of the CAI.

A Targeted Campaign
The goal of the marketing initiative is to enhance the reputation and extend the reach of the Consumers’ Association of Ireland (CAI) through the procurement of the services, by process of tender, of an experienced professional company or individual who will undertake, organise, provide and guide this targeted campaign to impress the CAI’s activities, offerings and digital presence in Ireland. Including, but not limited to:

  • Utilise and build upon the capacity and capabilities of the new website to heighten interactivity and engagement with consumers;
  • Enhance the reputation of the CAI in the areas of membership growth while meeting the terms of our mission which is to independently protect, promote and represent the interests of consumers;
  • Facilitate a system for regular Consumer Polling on issues of concern and importance which would allow specialised and focussed consumer response and significantly increased traffic through the website;
  • Review existing and develop partnerships with Google, Facebook and other relevant and active social media outlets, platforms and forums to create awareness of the presence of the CAI, the availability of its unique and independent Product Tests and its monthly research issues available through Consumer Choice Online and to increase sales;
  • Design a structure through which there can be a targeted online presence – relevant to consumers’ needs;
  • In what are extremely difficult times for Irish consumers review to provide, upgrade or extend:
- offers to attract and expand the CAI Membership;
- presentation of Consumer Choice magazine in formats varied, more relevant and appealing for Online subscribers;
- Online video delivery and including podcasts;
- Better internal analysis of the existing Complaint Register forum and information facilities for visitors;
- Review and , if necessary, upgrading of the online payment facility;
- The development of a CAI App.

We are unable to provide a guide on cost but would advise that, due to the nature of the organisation, our budget is limited and we will be therefore determining choice of provider from their ‘can-do’ approach matched with a realistic costing.

Closing Date: Monday January 28th. 5.00pm.
FAO: Dermott Jewell, CEO.
Return To: Consumers’ Association of Ireland, 43-44 Chelmsford Road, Ranelagh, Dublin 6 and/or to Email: cai@thecai.ie

[broken link removed]
 
Hi Calico

That is it exactly. Here is a Dail question and answer on it.
*121. To ask the Minister for Jobs, Enterprise and Innovation if he has had any meeting
since July 2012 with the Consumers Association of Ireland to discuss their funding
problems and consumer issues; if there are any plans for follow up meetings; and if he
will make a statement on the matter. — Patrick Nulty. [3170/13]


R E P L Y

Minister for Jobs, Enterprise and Innovation (Mr Bruton)

Following my initial meeting with the Consumers’ Association of
Ireland on 25th June 2012, I met again with the Association on 20th
December 2012 to discuss the details of its application for funding in
2012. In the course of the meeting, the Association provided further
detailed information in relation to a marketing project in respect of
which it was seeking support and in particular the performance
indicators that it intended to employ so as to maximise the value for
money from this project. Following the meeting, funding in the amount
of €46,865 was approved to support the marketing project. As part of
the agreement to provide funding support, the Association has
committed to providing my Department with quarterly reports in
relation to the various performance indicators identified in respect
of the marketing project.
As I have previously stated, it is essential that all public bodies
ensure that value for money is a key consideration in any expenditure
of public funds and accordingly this has been the main focus of my
discussions with the Consumers’ Association of Ireland in relation to
its application for funding support.
 
According, to the Sunday Times ...

  • Bruton has given a further 45,000 EUR of taxpayers money to the CAI.
  • The CAI have only spent 58% of the 47,000 EUR awarded last year.
  • 4 civil servants objected to the state funding of the CAI saying it did not represent value for money. Bruton overruled them.
  • There was only one applicant for the 'tender' put out by the CAI last year. The applicant was from a CAI worker called Denzil Lacey.
 
I think the answer lies in the Sunday Times article in December which told us that the CAI got funding despite the objections of officials. The article pointed out in a very subtle way that Brutons special advisor (being paid more than the salary cap) who overruled the officials who had long dealing with CAI, has worked for FG for a long time. The chair of CAI Raymond O'Rourke is a former FG candidate. This may of course be a coincidence!

I'm wondering if the Minister knew that the CAI hadn't spent the money when he awarded funds for 2014.
 
Another interesting piece in Sunday Times today (front page) - headline 'More CAI fans are Brazilian than Irish.'

The story relates to a a sudden increase in twitter followers for the CAI.

The CAI had received a grant from Minister Bruton to boost its social media profile. Sadly, the CAI says the leap in foreign twitter followers was due to 'a problem with spamming.'
 
According to Mark Tighe, The Sunday Times journalist, the top five 5 countries among CAI's 6,614 FB fans, are:
Turkey 1,568,
Ireland 448,
Indonesia 441,
Brazil 419 and
India 258.

Looks like fan buying to me. 46k wasted by Bruton on the CAI.
 
The CAI denied that they were fan buying.

It could be that someone else bought the fans to discredit them.

This did happen to them before when over 3,000 people masquerading as Ulster Bank customers made complaints to the CAI about Ulster Bank's IT problems. Apparently they logged these complaints online, as the CAI's phone system wasn't working at the time.


The Consumers’ Association of Ireland says it has received thousands of complaints from Ulster Bank customers, who are very frustrated at the poor quality of information they are receiving from the bank.
http://www.rte.ie/news/2012/0703/327580-ulster-bank-technology/

Brendan
 
The Irish Independent covering the twitter story today.

http://www.independent.ie/irish-news/consumers-body-denies-buying-3000-twitter-fans-29931196.html

My family all bank with the Ulster Bank and none of us contacted the CAI. What could they have done about it anyway, and to be honest none of us suffered even minor inconvenience.

Why is the poor CAI being picked on in this way - twitter, Facebook likes, and the phoney Ulster bank customers? Somebody has it in for them but who?
 
Interesting podcast - discussion between 2 IT experts and Mark Tighe of Sunday Times about the increase in twitter followers/facebook likes of CAI.

http://technology.ie/audio/technology.ie-2014-01-20.mp3

Mark Tighe said that CAI would have submitted the fake Facebook likes in their reports to the Dept on the increase in their social media profile and that this was serious as the minister had given then another grants for 2014. Now he obviously wasn't saying the CAI faked them but that a decision was made to hand out taxpayers money partly at least on the basis of incorrect information.
 
You pay a company in the Far East or Brazil and they arrange for thousands of fake fans to like you on Facebook or follow you on Twitter.

The CAI is very popular on Facebook in Turkey - 1,568 compared to 428 in Ireland.

Interesting podcast - discussion between 2 IT experts and Mark Tighe of Sunday Times about the increase in twitter followers/facebook likes of CAI.


http://technology.ie/audio/technology.ie-2014-01-20.mp3

That's a great discussion. Makes the CAI look like real idiots.

Mark Tighe makes it very clear that the CAI could be a victim of intended embarrassment. Damien Mulley was very critical of people buying fans last year, and then someone paid for 30,000 people to follow him just to embarrass him.

"The CAI are not returning our calls. They call for transparency from everyone else, but they are not very transparent themselves."

Brendan
 
Out of the blue, 2 weeks or so ago, the CAI followed me on Twitter. This would have been done by a CAI staff member looking to boost Twitter numbers.

Around the same time, the CAI followers shot up on Twitter, thanks to fake followers.

It would seem too much to be a coincidence, most probably deliberate efforts were going on to boost social media stats to report positive numbers to the DoF.
 
CAI in Sunday Times again today. They have called in the gardai to find out who is hacking into their system and putting up fake 'likes' and twitter followers.

the article does not mention the gardai also being asked to find the 3000 'Ulster Bank' customers who complained to CAI about IT problems at the bank. So it maybe that the CAI has now itself tracked down these criminals....
 
CAI in Sunday Times again today. They have called in the gardai to find out who is hacking into their system and putting up fake 'likes' and twitter followers.
Those pesky subversive, malicious hackers. Not content with taking down sites, compromising online systems and personal data, they've now resorted to facebook 'likes' and following twits. :rolleyes:

Maybe irish water could do them a turn and commission a few hours of public relations consultancy for them!
 
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