Goods on sale,shop said cant exchange

[dodo]

Goods on sale,shop said cant exchange

My wife in a big retail shop in city centre wanted to buy communion dress that was on sale,and if Daughter happy all ok but if not we wanted to exchange it but shop said can't exchange due to been on sale, can this be right

 

[mathepac]

Yes.

 

[Smashbox]

Taken from trinityrooms.ie

I want to buy an item in the sales but there are signs in the shop that claim “Sale goods will not be exchanged” and “Goods on sale cannot be tried on”. Can the retailers do this?

The consumer’s right when buying in the sales are the same as at any other time. Your legal right is to a replacement or refund in the case of a defective item, therefore it is an offence for retailers to display notices which say “No cash refunds”, “Credit notes only” or “Sale goods not exchanged”.

Such signs cannot affect your statutory rights.

Unfortunately there is no obligation on the retailer to take back goods that are not defective. Many retailers will still exchange an item once you have a receipt but they don’t have to. Likewise, retailers are not required to provide facilities for trying on clothes. However, where possible insist in order to detect any possible defects.

 

[Smashbox]

You are talking about returning an item simply because of change of mind, not that it is defective. Retailers do not have to accept these returns, and often won't. Sale or no sale, they don't have to take it back if its ok.

 

[sam h]

Many shops, even those with good returns policies, often state sale items can';t be returned. I've noticed in M&S, (who normally do accept returns on sale items) if the tag is marked with a red marker the assistant will normally say there is no return on those products....however, it's normally at the stage where they are almost giving the item away!! (80-90% off)