Josey Wales
Registered User
- Messages
- 101
Hi,
I bought two TVs from Harvey Norman about 3 weeks ago. We opened and used the 32" straight away but as we didn't have a bracket for the wall we left the 19" in the box.
We bought a bracket at the weekend and were ready to put it up. We opened up the 19" TV to find out that it is white and not black as we asked for and just like the 32" we bought. Neither of us like the white colour at all.
Rang Harvey Normans and the man said a refund or exchange is no problem. However, I rang again today to find out when they would have more black 19" TVs in stock and the guy today said our story is a bit dubious. We have to go in later to talk to them.
I checked the Consumer Association site today. I'm not sure if we have any legal rights here. Anyone with an opinion?
Thanks.
I bought two TVs from Harvey Norman about 3 weeks ago. We opened and used the 32" straight away but as we didn't have a bracket for the wall we left the 19" in the box.
We bought a bracket at the weekend and were ready to put it up. We opened up the 19" TV to find out that it is white and not black as we asked for and just like the 32" we bought. Neither of us like the white colour at all.
Rang Harvey Normans and the man said a refund or exchange is no problem. However, I rang again today to find out when they would have more black 19" TVs in stock and the guy today said our story is a bit dubious. We have to go in later to talk to them.
I checked the Consumer Association site today. I'm not sure if we have any legal rights here. Anyone with an opinion?
Thanks.