Gift Voucher query

[Ravima]

Got a pressie at Christmas of a voucher for a lovely pastry shop in Cork. However, when i went to use it, the sop asst and the proprietor told me that i would ave to spend the entire amount in one fell swoop. (Thats a lot of eating and a lot of colestrol to ingest at one sitting!)

Now there's nothing printed on the voucher to suggest that this must be done.

are they entitled to do this or shoudl a voucher be given back for the unused amount?

 

[CCOVICH]

I would go ahead and ask them to tell you where it says this on the voucher.

You could threaten them with a complaint to the [broken link removed], but unfortunately, the rights of holders of gift vouchers seem to be fairly limited, as has been discussed in this section recently.

 

[Ravima]

I will try to talk to them. ODCA not very informative, save that they told me that the terms and conditions of the voucher should be printed on the voucher and in this case the only term and condition printed is that the voucher must be used within 6 months.

 

[CCOVICH]

Ok, so let's tease this out.

If the ODCA have told you that the terms and conditions must be printed on the voucher and there is no mention of the 'use in one go' condition, then that seems pretty clear to me-how you use the voucher is up to you.

Unless the buyer's attention was drawn to the fact that it could only be used in one go by the retailer at the time of sale, I don't really see how the retailer can impose such a condition now.

In my experience, it seems that it is accepted practice to let holders of gift vouchers to spend them as they wish, i.e. if you spend less than the value, you got another gift voucher for the remaining amount. I'd iamgine it is hard for a retailer to argue that this is a burden on them.

I would go back to the shop and throw the ODCA and the Sale of Goods and Supply of Services Act at them and see what happens. Also, don't let the ODCA off the hook, they are funded by taxpayers money (i.e. you and me), and so have a duty to provide you with a service for your money.

If all else fails, could you sell the gift voucher to someone who may be able to use it as the retailer is demanding, or can you save it for a time when you are having a party etc. and require pastries for many?

Let us know how you get on-there have been a number of interesting gift voucher queries recently and it would be nice to add to our key posts.