Getting out of Three contract

Thanks Chris,

Very methodical approach and useful feedback. Appreciated.
 
Chris2014 said:
Was not surprised to see they disabled a large percentage of their masts last year.

Avoid them at all costs.
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They disabled a lot of the legacy O2 masts which were old technology - O2 did virtually no upgrades for the 2 years prior to being sold to three. They upgraded a huge number of their own masts and also upgraded other O2 masts where they needed extra coverage - but those who want to listen to fake news will never seek out the real information.

I'm probably with Three for 10+ years - I've only needed to call their customer service once and got good response. Remember people who are happy with a service don't shout about it - that applies to everything from hospitals to service providers and as three have about 1 million customers and many of them young who expect everything to be 100% perfect 100% of the time you will get them on forums with their niggly complaints. Notice how its usually the same names cropping up with their "anger" on various issues and services.

For some, it won't suit if they are in a poor service area. For me its perfect - I get constant 20mb+ downloads on their mobile BB, phone service has never been an issue and between phone and Broadband I pay less than €60 a month. - Going up by €4 next month and still cheapest service for me. (I can't get fibre BB)
 
I have been with 3 for about 6 years now and have been very happy with their service most of the time, just got out of my current contract because of their price increases and switched to the sim only plan.
 

Struggling to make a 3g or LTE connection in the middle of Waterford City when Meteor have a solid 20meg at all times is unacceptable.
 
I saw some posts elsewhere saying that 3 Irl customers could get out of contract because of a price increase due Apr 1st.
pjq
 
pjq said:
I saw some posts elsewhere saying that 3 Irl customers could get out of contract because of a price increase due Apr 1st.
pjq
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Yes I just cancelled my contract as a result of that contract change. I got a letter about it last week. They increased the monthly charge by €3 and roaming has been removed from the contract. They said this gives me the right to "move to another tariff" (must be some legal requirement that forces them to do it as they sure as hell aren't doing it out of the kindness of their hearts).
They don't tell you that you can cancel your contract, not just move to another tariff. I'm delighted anyway, really delighted.

Edit:I still don't trust them so I have asked them to send me a letter confirming that I have ended my contract. The lady I was talking to said that it would appear on MyThree account.
 
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I'm with three, got a letter off them last week saying they are REDUCING my monthly amount by €9.75 a month from April?

Great news but why the hell are they doing this, I read in the news they were increasing plan costs !?!?
 
Learner2015 said:
I'm with three, got a letter off them last week saying they are REDUCING my monthly amount by €9.75 a month from April? ...
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Assuming you are happy with their service and they were not previously overcharging you, then congratulations - thats a great result. However, I would be checking my previous bills very carefully, as it's an extremely unusual situation to find yourself in.

If you are not happy with the service, then I wonder if a price drop still gives you the right to cancel ?
 
If you are not happy with the service, then I wonder if a price drop still gives you the right to cancel ? [/QUOTE]

Yeah unlike a lot of people I am very happy with the service, good signal on both phone and 4G. I had a quick scan of my bills over the last 12 months and they were always bang on €39.75 or €1 or €2 cause of lo call numbers.

One point to note is I'm not in a contract, I'm SIM only month by month.

I'm tentatively taking this as a win!
 
Only seeing this now. I had the misfortune of trying to cancel a Three contract a number of years ago. My contract had expired yet I was put through the ringer. I would never go near them again...
 
[/QUOTE]

Yeah unlike a lot of people I am very happy with the service, good signal on both phone and 4G. I had a quick scan of my bills over the last 12 months and they were always bang on €39.75 or €1 or €2 cause of lo call numbers.

One point to note is I'm not in a contract, I'm SIM only month by month.

I'm tentatively taking this as a win![/QUOTE]
Yep, there's now just one SIM only plan. All calls, all data, €30 a month. Mine dropped too - and like yourself, have very good coverage, so very happy with the change.
 
if you wanted to make a complaint about them (billing issue )
is to comreg or that consumers protection association (cant think their exact name at moment)
 
Yes and put pressure on ComReg if you find they won't take any action - they seem to like trying to side step any form of conflict with the mobile operators over things like poor signal etc. Perhaps someone needs to remind them why they were established ?
 
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