Hi , Purchased an expensive designer Kitchen from a company a few years back and ever since it was installed things have been going wrong with it e.g warping , bubbling on the worktop e.t.c. and this has been going on now for 4 years. Each time something goes wrong the company try's to get out of it but relents and then fixes the issue.
At this stage though I am getting sick and tired of waking up each day to find something else that may be wrong with the product .
I have two questions :
(a) If the Company keeps repairing parts and replacing some parts that go faulty again , can I ask for my money back or do I have to keep letting the company repair /replace the faulty product forever, ( I fear they may keep fixing until the Guarantee runs out and then stop.)
(b) If I can ask for my money back how does it work for a Fitting e.g Kitchens, Windows , doors as opposed to a TV or piece of Furniture where you return the faulty product and get your money back. Would I have to allow the company tear out the Kitchen and then I could get my money back .
Regards, Jumper1