Had the same problem.Told the tiler I wasn't happy with it as there were 18 tiles in total that were ruined with the grout. It was no problem to him, he came back with a gallon of some acid stuff and said this is what we use for it. They are perfect now. Am sure if you do the same, i.e. say it to your tiler, he'll at least give you the name of it. But just to be warned, my tiler's hands were in bit's afterwards, so I'd say be very careful with it.