No my question is regarding their customer services-
She spoke with a team leader who told her he personally wanted to 'sort her out' as he was unhappy that she had emailed him over previous 2 months trying to get a reduced rate on what she thought was 'loan'. He then hung up on her when she asked to be put though to the Head Office in Dublin 8.
He explained that they did not take calls from members of the public! This was despite that fact GE's Compliance Officer had emailed her previously with the officer's contact details and phone/ fax.
Maybe this is typical of the new 'banks' operating here now.