Hi
Engine warning light came on in my 2003 ford focus last week, brought it to the garage , they checked it ,said they could find nothing wrong ,reset the warning light and charged me 1 hour labour.
Light came back on on Monday, returned to the garage , left it with them,returned yesterday and they said the catalytic converter is broken, needs a replacement
This car is out of warranty by 1 week,i have been a good customer of this garage in the past few years, paid them 14500 for the car last year, 3 services so far and all the servicing needs on my previous card
When i returned yesterday they told me that the machine they have to read fault codes couldnt detect Ford Focus warning light codes and had to bring it to the main dealer .
I questioned them saying " well how did you establish that there was no problem last week " .Got little response and asked to speak to the manager as i was not happy with the customer service or techical knowledge supplied to me
Service guy said manager not available (surprise surprise ) and to leave it with him for a day or 2 and he would see what he would do
If i get a unsatisfactory response from the service guy , should i expect them them to repair the car at no expense to me ?
I have had numerous problems with the car and every time i get them to complete a job in the garage i end up having to go back with it
As a gesture of good will and PR should they extend the warranty by 1 week for me ? Should i continue to push the case.
If it needs that i go to the MD of the place i will, service has gone very downhill with them in the past year,of course when they are taking your money its all nicey nicey chat from them,in the past week i have put 450 euro into the till and a total of around 16000 in the past year
Any thoughts or opinions would be appreciated
thanks