Hi all,
look for opinions and advice please. My sister had her car serviced at a local garage last Wednesday. Oil, fiters, tracking and balancing, brake pads etc - the usual really. It was the first time she has taken her car here as it was convenient to her work.
She drove 70 - 80 miles to an appointment yesterday evening, 24 hours after collecting the car, when she came out and tried to drive the car it stopped completely at a city junction and wouldnt move. Rang Gardai who were very helpful, sent a local tow truck and mechanic. After inspection, the mechanic said there "wasn't a single drop of oil" in the car and the engine has now sezied completely.
The car was kept in a secure compound last night (150euro) and will be put on a truck and sent back to the local garage today (approx. 80 mile one way trip) - with payment due. Her boyfriend drove to collect her last night (160 miles round trip!)
Contacted garage today, the mechanic said he'll do an assessment on the car when it arrives in. My questions are:
1) What is the actual potential damage - will the engine be completely ruined and a new one required?
2) Does she have to accept his offer to repair the car (if he does this) OR can she insist the work be carried out by the main dealers where she bought it with proper quality parts.
3) Can she ask for a refund on the service he did (160 euro) because of all the hassle and massive inconvenience.
4) Should he cover all the bills - compound bill, delivery charge.
My sister is very reluctant to have him do the repairs as she has completely lost faith in him. She only paid for her car in full 4 weeks ago and it was in absolutely perfect condition before all this - She drives approx. 6 miles a day to her work in total!
Opinions appreciated as always, thanks.
look for opinions and advice please. My sister had her car serviced at a local garage last Wednesday. Oil, fiters, tracking and balancing, brake pads etc - the usual really. It was the first time she has taken her car here as it was convenient to her work.
She drove 70 - 80 miles to an appointment yesterday evening, 24 hours after collecting the car, when she came out and tried to drive the car it stopped completely at a city junction and wouldnt move. Rang Gardai who were very helpful, sent a local tow truck and mechanic. After inspection, the mechanic said there "wasn't a single drop of oil" in the car and the engine has now sezied completely.
The car was kept in a secure compound last night (150euro) and will be put on a truck and sent back to the local garage today (approx. 80 mile one way trip) - with payment due. Her boyfriend drove to collect her last night (160 miles round trip!)
Contacted garage today, the mechanic said he'll do an assessment on the car when it arrives in. My questions are:
1) What is the actual potential damage - will the engine be completely ruined and a new one required?
2) Does she have to accept his offer to repair the car (if he does this) OR can she insist the work be carried out by the main dealers where she bought it with proper quality parts.
3) Can she ask for a refund on the service he did (160 euro) because of all the hassle and massive inconvenience.
4) Should he cover all the bills - compound bill, delivery charge.
My sister is very reluctant to have him do the repairs as she has completely lost faith in him. She only paid for her car in full 4 weeks ago and it was in absolutely perfect condition before all this - She drives approx. 6 miles a day to her work in total!
Opinions appreciated as always, thanks.