Full Refund offered, how to get shop to carry it out?

Ok, ordered made to measure items costing €1000, which i paid in full and have receipt.

6 faults/design problems, everyone shop fixed, however on attemting to fix no. 6, no. 7,8,9 were created. I rang shop the next day and owner wouldnt entertain me at all, offered full refund and told me he'd come out and remove his products.

That evening I found an email he'd sent that said "full refund when I returned his items to the shop". Anyway eventually after pointing out "Sale of Goods and Supply of Services Act, 1980" he agreed to take them down. No word for week. I contacted him by email and text and he sent me a text saying would come out on such a date. date came and went, he never came out.

Had set a 10 day deadline on which I would apply for Small Claims, which has now also passed.

Any advice on where to go with this now:

a friend told me to make a poster and take a photo outside shop (when closed) with it and email him the photo saying Im contacting the local papers, the consumer show, joe duffy and the likes on local radio.


Have rang the 1890 no in consumerconnect.ie who said Im in the right and to go ahead with the Small Claims Procedure. Anyone any experience of this. Hate to waste €15 when guy has already offered full refund.

thanks for any help in advance.

Personally I would prefer to waste €15 and deal with the matter in a professional manner rather than go down the iffy road of taking a dodgy photo and emailing it to the shop owner.

Having committerd to offering you a refund, I would be spending the €15.00 bringing the item back to shop and getting your €1000.00 back.

alternatively my suggestion would be

Go to his shop get your money and then let him collect the item afterwards, if not collected within the agreed time then - send him a final email saying you will be disposing of the item in the nearest bin

I agree with not sending the pics onto the media, mistakes ar made, he has agreed to refund you. times are hard enough and his now lost this sale.... so get your money back

Sue Ellen said:

Personally I would prefer to waste €15 and deal with the matter in a professional manner rather than go down the iffy road of taking a dodgy photo and emailing it to the shop owner.

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My thoughts sue ellen, cheers...

Kerrybabe said:

Having committerd to offering you a refund, I would be spending the €15.00 bringing the item back to shop and getting your €1000.00 back.

alternatively my suggestion would be

Go to his shop get your money and then let him collect the item afterwards, if not collected within the agreed time then - send him a final email saying you will be disposing of the item in the nearest bin

I agree with not sending the pics onto the media, mistakes ar made, he has agreed to refund you. times are hard enough and his now lost this sale.... so get your money back

Click to expand...

Your misunderstanding me kerrybabe, going to cost me alot more than €15 to remove all 18 items from my house and then return them with no gaurantee of getting my money. €15 is the fee for the small claims court.

There is no way this man will give me my money back before he removes the items as all my family/friends cant even see him giving me a full refund anyway.

Really Iv given him every opportunity to fix the issues as I love the quality of them and did get a good deal at the time. He had prev done my brothers/sisters house and they had no major issues, just I have a sunroom where the measuring and even the fitting then were proving very difficult and so he was getting extremely frustrated at me pointing out this and that is out etc.

has anyone any actually experience of the small cliams court as the mention of this doesn't seem to bother this man at all. Cheers all.

Are you talking about 18 sun blinds in a conservatory? Are all 18 faulty? If there are only 6 faulty I would imagine that the courts will only refund for the 6 on a Pro Rata basis. Can the faulty items not be fixed on an amicable basis? Seems like everyone is involved in this.

"There is no way this man will give me my money back before he removes the items as all my family/friends cant even see him giving me a full refund anyway"

nope 9 blinds in sunroom, three of which werent measured correctly and so just hung up not looking at function etc. sunlight beams in when middle one pulled down as first one against wall to large and so next one hung just at edge of middle pane of glass. next blind cut too short and so space again till next blind.

It was the shop owner who said he'd take down all blinds and offer my money back. I had rang shop to get these fixed and was shocked at turn conversation took. I just wanted them fixed.

As for my family/friends they were just offering their support and advice as there is no way these blinds are acceptable and bearing in mind who can afford to lose 1k after job almost completed.

As for refunding for three that would be next to useless as all companies make their blinds differently, I ordered custom made blinds to have a full functioning set. it is something I hadn't considered though which is why I will ring consumerconnect again tomoro to find out if this could be an outcome.

update, thankfully all sorted out.

finally the guy contacted me saying he'd be out the next day to take them down, waited all day, no show.....

Set another deadline of two weeks and decided not to contact him what so ever, on deadline date got text saying he'd fix the blinds and would fit two extra blinds in rooms which we had decided not to do at the back of the house in rooms not being used.

Delighted, two free ones up and new ones made for sunroom, DISASTER, two worse than the ones he had up. Eventually I had another man measure up and then the company I had paid made up the two. Thankfully fitted this time.

All i have to do now is wait for a bit of sun........