Hi ,
Did you buy it directly from fuiji or from a shop? Your issue is with the place you purchased it from & you should not have to deal with the company themselves. Check the nca.ie web site for detailed information, but if the camera is under warranty & wasn't caused by mis-use you are entitled to a repair, replacement or refund.
Keep ALL dealings to date - with names, dates, times & discussion & continue to record all information.
Consumer agency are worth a call on this also...