T Thirsty Registered User Messages 3,765 25 May 2017 #1 So I understand that one must first follow the banks/company's complaints process before escalating to FSO. A letter requesting the final response in 21 days was sent. Its now 60 days later and other than an acknowlegement of my letter there has been no response. Do I have to continue to wait for the final response or can I go to the FSO now?
So I understand that one must first follow the banks/company's complaints process before escalating to FSO. A letter requesting the final response in 21 days was sent. Its now 60 days later and other than an acknowlegement of my letter there has been no response. Do I have to continue to wait for the final response or can I go to the FSO now?
T Thirsty Registered User Messages 3,765 22 Jun 2017 #2 390 views and nary a reply.. Anyway I've found the answer; the organisation have 40 business days to reply, so 8 calendar weeks. If they don't reply in 8 calendar weeks, you can progress to the FSO complaint.
390 views and nary a reply.. Anyway I've found the answer; the organisation have 40 business days to reply, so 8 calendar weeks. If they don't reply in 8 calendar weeks, you can progress to the FSO complaint.