If you ignore the headline grabbing references to racism & foreigners it was perfectly reasonable of him to take action.
Would you complain if there was no entertainment or childrens activities when you expected and paid for them? In effect that was the situation as they were in German and were meaningless to him and his family.
I also think you have misunderstood the point of his complaint - everything was in German - the entertainment itself, the reps etc NOT JUST the leaflets.
Yep, I can see past the headlines alright.
Yes I agree 100% that if the brochure/holiday company advertised services it did not fulfill, the complainant had a case. Indeed, he has my sympathy,for what it's worth. I understood the point of his complaint too - that it wasn't just the leaflets. My mistake to type "advertise" instead of "conduct".
However, taking the Judge's comments at face value -
ruled that customers at a hotel featured in an English-language brochure should be provided for in their own language, the reports said. -
he seems to have gone much further.
The point of my original post wasn't to attack the complainant.
I'm curious as to whether holiday companies who sell holidays further afield, such as Kuoni,will have to print disclaimers that English may not be spoken in some of the resorts they offer, to avoid similar complaints.
Quite possibly the Judges' comments are over-edited. But, like I said, I'm just curious as to whether this will open the floodgates to similar claims from people who visit, say, Vietnam, and find the menu, bar entertainment etc are only in Vietnamese.